Shipping policy

Proteaflora takes great care in growing, packaging, and shipping your new plants so they’re ready to thrive in your garden.

Plant orders are shipped from Victoria, Australia and are packed and dispatched each Tuesday.

All other items are packed and dispatched Monday - Friday.

Transit Time:
  • Standard shipping:
    • Same state: 2–5 business days
    • Interstate (metro to metro): 3–6 business days
  • Express shipping:
    • Same state: Up to 2 business days
    • Interstate (metro to metro): 2-4 business days

Delivery times can vary depending on destination points.
Once your order leaves our nursery, you will receive tracking information in your inbox.

Please note: Due to quarantine restrictions, we are unable to ship plants to WA, NT, & TAS. We do not ship internationally.

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Important Update for SA, NSW, ACT & QLD Customers

Due to updated Government biosecurity requirements, all orders containing potted plants must now undergo treatment and inspection for Tomato Potato Psyllid (TPP) prior to dispatch.

As this process has recently been introduced, some orders may experience slightly longer processing times while these procedures are implemented and streamlined during early 2026.

We kindly ask customers in the affected states to allow additional time for dispatch. We apologise for any inconvenience this may cause and appreciate your understanding.

QLD Orders

Due to new Queensland Government biosecurity regulations, orders shipped to QLD must undergo treatment and inspection prior to dispatch.

To meet treatment and inspection scheduling, orders must be placed by 12pm Friday to be shipped the following Tuesday. Orders received after this time will be dispatched the subsequent week.

A $5.00 quarantine inspection surcharge applies to orders delivered to QLD to cover the additional inspection and compliance requirements.